ENROLLING AT THE SCHOOL  Simply complete the enrolment form and return it to the reception desk during our bookings period. Generally all new enrolments need to be completed in person; however if this is not suitable other arrangements can be made.Due to the popularity of our school we provide a waitlist service for customers who wish to pre-enrol prior to the booking periods. For further information on this service please contact our reception. Often we receive enrolments where children have had previous lessons and in some cases they may require an assessment prior to placement. If an assessment is required to determine their ability the aquatic department will contact you by phone to arrange a suitable time. PAYMENTS Swimming fees are charged by term and due for payment at the time of booking (Except waitlist) and prior to the commencement of the term. Yarra Swim School believes in providing families with options in regards to the way fees are paid and can offer the following options. If you are still unsure as to what suits you best please talk to our customer service officer that may be able to assist you.
FAMILY DISCOUNT POLICY It is important to make lessons affordable to larger families and offer the following family discounts 1st and 2nd Swimmer - Normal Price 3rd Swimmer - 10% Discount IMPORTANT TERM DATES 2012 TERM ONE 2012 (8 Week Term)
TERM TWO 2012 (11 Week Term)
TERM THREE 2012 (10 Week Term)
TERM FOUR 2012 (10 Week Term)
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Terms and Conditions of Enrolment 1. New Enrolments for term swimming An enrolment form is to be completed including a signature to acknowledge terms and conditions. All new enrolments must be completed in person. We do not accept new enrolments over the telephone or via mail. Places are only secured once full payment has been received. We do not hold places or accept part payments. If an assessment is required to determine Childs ability the aquatic department will contact the applicant by phone to arrange a time to conduct an assessment.
2. Re-enrolling for the next term Existing YARRA Swim School (YSS) students are automatically enrolled for the following term: You will be issued with an invoice, usually via email two weeks prior to the end of the current term that will indicate the new terms lesson day, times and fees. To confirm your re-enrolment, your payment must be received no later than the last day of the current term. If payment has not been received by this time, your position will be deemed vacant and offered to other applicants who are interested in securing the position. If you do not wish to re-enrol, we kindly ask that you notify the office ASAP.
3. Non Transferable Memberships and lessons are non transferable to other people and can not be converted to other products or services.
4. Request for lesson changes Following re-enrolment process a week is set aside to process requests for change. While every effort is made to accommodate requests for change, it is dependent on the availability of vacancies and no guarantee can be given to accommodate requests
5. Fees & Payment method Term fees are payable in full before the commencement of term Payment may be made by the following methods: · Cash, credit card (Bankcard, Visa, MasterCard), EFTPOS, BPay, Direct Debit or cheques. · Preferred method of payment is via our online credit facility on located at: www.yarraswimschool.com.au · Phone payments can be made via credit card by calling the office on 9434 4516 during business hours. · All cheques must be made payable to YarraSwimSchool and received at the office by the closing date for payment - Cheques should be sent toPO Box 388, Greensborough Vic 3088
6. Failed Payments If the bank rejects a transaction an alternative payment must be made. Failed payments remain due and payable. Any costs incurred by the YSS in the processing of your fees will be passed on to you. A $25.00 fee will apply.
7. Discounts A 10% discount is applied on the term fee of the third child for all swimming families.
8. Cancellations This contract of membership can be voided if written notification is provided no later than seven working days prior to the commencement of the YSS term. Cancellation received after seven working days but prior to the commencement of the YSS swimming term will receive a refund less a $20 administration fee. All terms and conditions of membership are binding once the YSS term commences.
9. Refunds (medical certificate only) Refunds are available for medical reasons. These require a medical certificate (this certificate must state the dates of unattended lessons). The completion of a refund request form is required to be eligible for a refund of swimming fees. Refunds will not be issued to any person other than the enrolled student stated on the medical certificate. Refunds are issued from the date the completed request form is received at the office. We do issue credits or transfers to another term. An administration fee of $20 will be deducted for all refunds. Credits or transfers to another term will not be charged a $20.00 administration fee.
10. Missed Lessons Compensation for missed lessons or make up lessons is not applicable as a child's spot in a class is reserved solely for her/him during the term regardless of attendance. Students who are unable to attend lessons due to illness can organise up to two (2) make up classes for all other levels per term. Make up lessons can only be provided if spaces become available within the same term and they will expire and become a forfeit at the end of each term. We endeavour to cater to the needs of make ups, but as there can be no guarantee of spots becoming available for everyone, we strongly advise all students to attend all their allocated classes as losses will be borne solely by the absentee.
In addition, the following conditions apply: The YSS office must be notified of non-attendance-call on 9434 4516 before: · Morning classes: notification must be received by8:30am · Afternoon classes: notification must be received by1:30pm *If necessary, please leave messages on the answering machine
· No Make up classes will be allocated prior to week three (3) of the term · No Make-up lessons are given for non-attendances in the last week of term. · Make-up lessons cannot be transferred to the next term.
11. YarraSwimSchool Membership cards Membership cards MUST be presented to customer service. Clients without a card may collect one from the customer service counter.
12. Public Holidays/School Holidays Classes do not run on public holidays or term school holidays and do not form part of your account.
13. Swimming Attire All students who are not fully toilet trained must wear correct aqua nappies whilst in the pool during and after lessons.
14. Teachers & Time Changes The swim school reserves the right to cancel or change classes and instructors or move students if the need arises. Although we strive to maintain a consistency with instructors this is not always possible.
15. Parental Supervision It is the condition of entry that all children must be accompanied by a parent or guardian whilst at the centre. Children will not be accepted into lessons if a parent or guardian is absent. Children must be collected by the parent or guardian over the age of sixteen (16) at the conclusion of every lesson. All school age children are required to use the appropriate change rooms. Parents needing to provide supervised care may use the disabled change facilities.
16. Photographic & Video Images Photographs or video footage is not allowed to be taken of a child or children whilst they are in the centre. Parents and relatives wishing to take images of their child/ren during class MUST complete a consent form available at reception.
17. Acknowledgment I acknowledge I have read and fully understand all the terms and conditions of theYarra Swim School (YSS) as set out above. I am the parent or legal guardian of the enrolled child/ren and have the authority to enrol the students name on this invoice. By enrolling and having my child/ren marked present in lessons without first having made the required payment of term(s) invoice, I acknowledge the acceptance of all the terms and conditions listed above. I further acknowledge that I am responsible for all unpaid and outstanding fees and will become liable for all legal costs incurred by YSS to recoup all unpaid fees in the event of my failure to meet my contractual obligations.
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